FAQs
Frequently Asked Questions (FAQs)
1. Do you offer international shipping?
Currently, Penwasp only ships within the United States and does not provide international shipping.
2. What materials are used in Penwasp products?
Penwasp prioritizes quality by using premium materials. Each product is carefully crafted for durability and functionality.
3. How can I place an order?
Browse our collection, add your desired items to the cart, and securely complete your purchase at checkout.
4. What are the shipping fees?
We offer free shipping on all orders at Penwasp.
5. What are the estimated shipping times?
- Handling Time: 1-2 business days
- Transit Time: 5-7 business days
6. Can I cancel an order?
To cancel your order, contact us at support@penwasp.store or via our 24/7 live chat immediately. If the order hasn’t been processed, we’ll cancel it and issue a refund. If it’s already processed, we’ll assist you with the return process.
7. What if my order tracking is delayed or not updating?
If tracking updates are delayed, contact us at support@penwasp.store or through live chat. We’ll investigate and provide the latest tracking information.
8. How do I start a return?
To initiate a return, reach out to us at support@penwasp.store or via our 24/7 live chat for detailed instructions.
9. What if my item arrives damaged or incorrect?
If your item arrives damaged or incorrect, contact us within 30 days at support@penwasp.store or through live chat. We’ll arrange a replacement or refund after reviewing the issue.
For More Information:
Trade Name: Penwasp
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (973) 271-5848
Business Mail: support@penwasp.store
Business Address: 1432 Kinnard Circle, Ormond Beach, Florida 32174, United States